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Customer Service

Course Description: 

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Who Should Attend: 

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, and managers who desire customer service training in order to train their staffs and reinforce their skills.

Learning Objectives: 

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Cost: 

$395 - minimum of 6 participants needed to run this course at your company.
For more information, contact Mary LaFleur at (630) 682-6030 or mlafleur@iit.edu